Palatine Dentist - Palatine Dental Office
Comfort and convenience are the hallmarks of Palatine Family Dental's office operations. To ensure your convenience, below is the information you need about our hours, location, appointment scheduling, insurance acceptance and billing.
We are open to serve you, answer questions or schedule an appointment during the following hours:
Steven Hillesheim DDS
512 N Plum Grove Rd
Palatine, IL 60067-3511
Steven Hillesheim DDS
Monday: 12:00 PM - 08:00 PM
Tuesday: 10:00 AM - 07:00 PM
Wednesday: 08:00 AM - 05:00 PM
Thursday: 07:00 AM - 02:00 PM
Saturdays: 08:00 AM - 12:00 PM (One Saturday a month, October through March)
Your scheduled appointment time has been reserved specifically for you, therefore, we request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.
Insurance and Billing
Our office is dedicated to helping you get the most benefit from your insurance. Because insurance policies vary, we can estimate your coverage, but cannot in good faith guarantee coverage due to the complexities of insurance contracts. Remember, dental insurance is a contract signed between your employer and the insurance company, it has little to do with your actual dental needs. However, our office manager, Jennifer, has 12 years of experience in dealing with these dental insurance companies and will make every effort to obtain coverage for our patients. She will file all required paperwork on the day you receive treatment. Unless other arrangements have been made prior to your appointment, your balance is due at the time of treatment. Your insurance check will arrive to reimburse you, generally within two to four weeks. If after 30 days you have not received your insurance benefit, please call our office. If you have any questions, we will be more than happy to answer them.
Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered. Charges are payable at the time of treatment. For your convenience, we accept Visa, MasterCard and Discover credit cards. We also offer a 10% Senior Citizen discount.
Additionally, we will submit all insurance claims for you.
In an effort to make treatments easier and more affordable, we proudly offer low- and no-interest financing plans through the CareCredit system. With CareCredit, a wide range of treatments and services can be paid for over a flexible amount of time, starting with plans that come with 0% interest. For more information regarding CareCredit, you can contact our finance department, or visit www.carecredit.com.
Facilities and Equipment
- Digital X-Rays
- Digital Panorex
- Intra Oral Photography
- In Office Whitening
- Custom in office staining and shading of porcelain restorations.